Here to help

FAQ
Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The Manchester United FC Official Online Store at store.manutd.com accept no responsibility for variances in colour or style due to the settings on the users monitor.

The Manchester United FC Official Online Store at store.manutd.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

1. You have ordered the correct size for the product (if applicable)
2. You are aware of the expected delivery dates for the product
3. The desired quantity is correct
4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket. 

New Customers - If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed. 

Existing Customers - If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the Manchester United FC Official Online Store at store.manutd.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered. 


Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods. 

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel. 

Telephone Orders

If you prefer, you can place your order by telephone. 

Call us on the number below - please have your payment details ready. 

The Telephone Orders line is currently available from 8am – 8pm, Monday to Friday, 9am - 4pm Saturday and Sunday. 

  1. Within the UK: 0333 014 4543
  2. Within France: +44 (0) 333 331 2078
  3. Within Spain: +44 (0) 333 331 2076
  4. Within Germany: +44 (0) 333 331 2077
  5. Within China: +44 (0) 330 333 0250
  6. All other countries: +44 (0) 333 014 4543
Delivery and Shipping

CHRISTMAS 2018 DELIVERY DEADLINES

Please note the last dates for Christmas delivery.


EUROPE


UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 1pm 21nd December. Personalised Items, Standard Delivery, 11pm 19th December. Non-Personalised Items, Express Delivery, 1pm 23rd December. Personalised Items, Express Delivery, 11pm 20th December

BELGIUM

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

DENMARK

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

FRANCE

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

GERMANY

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

ITALY

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

NETHERLANDS

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

RUSSIA

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 11am 9th December. Personalised Items, Express Delivery, 11pm 6th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

SPAIN (Non-Mainland)

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

SWEDEN

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

WESTERN EUROPE

Non-Personalised Items, Standard Delivery, 11am 10th December. Personalised Items, Standard Delivery, 11pm 7th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11am 1st December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December


NORTH AMERICA


CANADA

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

MEXICO

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 11am 13th December. Personalised Items, Standard Delivery, 11pm 10th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December


OCEANIA


AUSTRALIA

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 11am 7th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


ASIA


CHINA

Non-Personalised Items, Standard Delivery, 11am 2nd December. Personalised Items, Standard Delivery, 11pm 29th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

HONG KONG

Non-Personalised Items, Standard Delivery, 11am 9th December. Personalised Items, Standard Delivery, 11pm 6th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

JAPAN

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December


MIDDLE EAST


SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

UAE

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December


CENTRAL & SOUTH AMERICA


BRAZIL

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


AFRICA


ALL REGIONS

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December

UK DELIVERIES

UK Standard Delivery - Delivery takes 1-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.

UK Standard delivery is free on all orders over £100 or £4.95 otherwise.

UK Click and Collect - (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.

NEED IT FASTER?

UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.

We do not offer guaranteed delivery on weekends or public holidays.


INTERNATIONAL DELIVERIES

Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

  • Order must be under 2kg
  • Order must be under £150 in value
  • Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

If your order has been shipped on a untracked delivery service and you have not received it you must notify us within 40 days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 days.


ADDITIONAL INFORMATION

CUSTOMS & DUTY

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
  • Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
  • Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.
Payments

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  1. Visa
  2. MasterCard
  3. American Express
  4. Maestro
  5. PayPal
  6. Alipay

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro, Australian Dollars, Korean Wong, Chinese Yuan and Japanese Yen.

The Manchester United FC Official Online Store at store.manutd.com.com reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded.

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? – Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

How do I change the currency on the site? – Click the appropriate currency symbol at the top right of the page. When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.

Who are CyberSource? – The Manchester United FC Official Online Store at store.manutd.com has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com

Do you check for fraudulent cards? – When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The CyberSource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Is shopping with The Manchester United FC Official Online Store at store.manutd.com.com safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at store.manutd.com.com as safe as possible

How do we protect the Buyers Data? – The CyberSource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The Manchester United FC Official Online Store at store.manutd.com.com, they are stored on the CyberSource server in an encrypted format.

Is the transaction Real-Time? – All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to our payment service providers to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.

Can I change my order? – If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.

Do I have any Legal Protection? – You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


Sales Tax

For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children's clothing is exempt from VAT in the UK and is therefore charged at 0% thus no tax is added in the price quoted by The Manchester United FC Official Online Store at store.manutd.com. For any customers purchasing outside the European Union all purchasers are exempt of UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.

Your Security

Fanatics has a committed Security Policy. We will retain copies of the information that you provide when you:

  • register on this site
  • order any products from this Site
  • enter into any competitions

Is placing an order secure?

When you order anything from United Direct your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on United Direct as safe as possible.


How can I tell if the United Direct site is a secure one?

You can tell that our site is secure by looking for the following:

  • a picture of a small padlock - this normally appears bottom right of the browser window.
  • in the web page address a secure page will begin with 'https://' denoting that the site is using a secure server for the transaction of data.
  • right click on the page, select 'properties' (or 'view frame info'). The resulting page will have a section called 'Security info for this page' or a button called 'certificates'. These will show:
    • the website owner,
    • the security company (in our case, Verisign)
    • the level of encryption.

If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.


What else can I do to ensure my details remain safe?

Look for a VeriSign logo and only purchase from merchants you know and trust. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant).

Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.


How is my data protected?

We implement a number of sophisticated security measures to ensure the safety of the personal information you provide. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information.

Once you have passed your credit/debit card details to us, they are stored in an encrypted format on our DataCash server located behind a firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data.


Who are VeriSign?

VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.

If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.


What is encryption and how does it work?

Put simply, encryption changes data so that it becomes completely unreadable to anyone other than the intended recipient.

Now for the technical bit!

  1. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser.
  2. When the certificate arrives, it contains a public key, which functions as a one-way encryption device.
  3. The browser then uses this key to scramble your personal data (credit card Information) before sending it over the Internet.

All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has.

Without this exclusive, private key, your personal information cannot be read.


Do you check for fraudulent credit/debit cards?

When we receive your credit/debit card details, an on-line check of your credit/debit card is made. This process ensures the card number you entered actually corresponds to a real card number and is not a bogus card.

The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any credit/debit card. This on-line verification of your details is carried out over a secure line to the bank. credit/debit card data is never sent over the Internet using the validation process.

We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any discourtesy if your card is chosen for a random check. We reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.


Where can I find my credit/debit card security number?

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.


Who are Datacash and what do they do?

Datacash are a leading payment system provider to online businesses. We have chosen them as a partner for our secure server software.

For further information about DataCash please visit their web site at http://www.datacash.com.


You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)

Your Profile

What is 'Your Profile'?

When you have registered or have ordered an item from The Manchester United FC Official Online Store at store.manutd.com, a profile will have been created for you. The profile has many useful functions which are detailed below:

Personal Details - You can make amendments to this area as necessary, for example if you move house.

Password Settings - We recommend you change your password frequently. To do this, complete the boxes as required. You can also change your password hint questions and answers here

Address Book - You can add additional addresses to your personal address book - this makes it easy if you wish to have presents sent directly to your friends or family.

Your Preferences - This section gives you the opportunity to opt in or out of receiving information from The Manchester United FC Official Online Store at store.manutd.com or our partners. We do not send out emails out very often but they are usually full of not to be missed bargains and latest products!

Order History - This section gives you details of all your past and pending orders with The Manchester United FC Official Online Store at store.manutd.com You can track your order from the moment you place your order, right through until the moment it has been dispatched!


Do I need to create a profile?
If you already have a profile set up with the store.manutd.com, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can still browse through the site and place an order as a guest without setting up a profile.

The first time you purchase an item from us, you will be offered to set up a password. If you decide to do so, a profile will be set up automatically for you. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.


How do I update my personal information?
1. Click on "My Account" at the top of any page
2. Click on "Personal Details", "Password" or "Address Book" in the table and update your personal details as required

What should I do if I forget my password?
1. If you are not logged in and have forgotten your password, click on "Login/Register" at the top of any page.
2. Click on the ''Forgotten Password" link under the green "Sign In" button within the "Existing Customers" section.
3. Enter your email address and an email will be sent to you with a new password.
4. Click on the link in the password reset email received and follow the prompts to change your password.

How do I remove my profile?
You have the right to remove your personal information and preferences. In order to do this, please provide us with the following information:

1. Your name;
2. Your postal address; and/or
3. The email address you set up your profile with

Send this request by email to customer.services@store.manutd.com or alternatively, contacting us by post at:

Manchester United FC Official Online Store
Attn: Data Protection Officer,
PO Box 210,
Manchester,
M24 1YN,
England

Gift Vouchers & Promotions

Gift Vouchers

Gift vouchers are not currently sold on or redeemable at the Manchester United FC Official Online Store at store.manutd.com.

Any gift vouchers sold through the Manchester United Megastore at Old Trafford Stadium and not redeemable through the online store at this time.

Promotional Voucher Codes

Occasionally the Manchester United FC Official Online Store at store.manutd.com may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers - sign up to our newsletter to stay up to date with current offers and promotions.

Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

* When more than one promotion is running at the same time – only the highest value offer will be valid. Multiple promotions or offers cannot be used simultaneously.
* Discounts will only be available on order values over the amount stated in the offer.
* Discounts are only valid until the date published.
* Discounts are only redeemable for purchases made on this website (store.manutd.com).
* Discounts are not refundable.
* Only one discount/promotion/offer may be used per customer per transaction.
* We reserve the right to end any discounts, promotion or offer at any time including prior to the advertised end date without notice.

If you have any problems redeeming a promotional voucher code online, please contact our Customer Service team on the numbers below:

  1. Within the UK: 0333 014 4543
  2. Within France: +44 (0) 333 331 2078
  3. Within Spain: +44 (0) 333 331 2076
  4. Within Germany: +44 (0) 333 331 2077
  5. Within China: +44 (0) 330 333 0250
  6. All other countries: +44 (0) 333 014 4543

Competitions

From time to time, the Manchester United FC Official Online Store at store.manutd.com.com will run competitions to win prizes such as match tickets, signed merchandise, and many more. The below terms and conditions will apply to all such competitions.
* Competitions are open to anyone aged 18 years or over except employees and families of Manchester United Football Club or Fanatics (International) Limited, their respective agents and anyone else professionally connected with such competition. If you are younger than 18, you should obtain permission from your parents or guardian before entering the competition.
* Only one entry may be recorded per person. The winner will be randomly drawn from the qualifying competition entrants.
* The winners will be informed after midday (GMT) on the closing date of the competition. If the winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoters reserve the rights to select an alternative winner.
* The Promoter’s decision is final and no discussion or correspondence with entrants or any other person will be entered into.
* The prize is non-transferable and no cash alternative will be given. Where a prize is won by a person younger than 18, the Promoter reserves the right to award the prize to the prize winner’s parent or guardian on behalf of the prize winner.
* The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
* By entering you agree that if you are chosen as a prize winner, you will allow the Promoter to use your name, photograph, video, voice recording and general location for their publicity and news purposes during this and any future promotions or advertising.
* The Promoter reserves the right to update, or otherwise change the terms and conditions at any time, from time to time, or terminate the competition at any time, and without notice to you. The Promoter will not award the prize if the competition is terminated.
* To the maximum extent permitted by the law, the Promoter shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize.
* The Promoter will use the information which you provide or which we obtain from our dealings with you, to administer the competition. We may also use it to tell you about our products and offers, and for market research including analysis and development of our products and customer relationships.
* Acceptance of the rules is a condition of entry and the entry instructions form part of the rules.
* If any of these terms and conditions are found by a competent court or other competent authority to be void or unenforceable, that term or condition shall be deemed to be deleted and the remaining terms and conditions shall continue in full force and effect.
* To enter offline with no minimum spend or qualifying purchase, send your name and address to: the Manchester United FC Official Online Store Customer Services, c/o Fanatics, Stubbs Mill, 3 Upper Kirby Street, Manchester, England, M4 6FN. Only one entry per stamped mailed envelope. Entries must be received by midday (GMT) on the indicated closing date. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted.
*By entering this competition and by ticking the box in respect of promotions, you will be registered to the Manchester United FC Official Online Store database and consent to being sent information via email occasionally. If you would like to manage your subscription preferences, please access the preference centre, via the ‘My Account’ page or contact us via email at privacy@fanatics.co.uk.
* These terms and conditions shall be governed and construed in accordance with the laws of England. Any dispute arising is subject to the non-exclusive jurisdiction on the courts of England. Promoter: Fanatics (International) Limited, Stubbs Mill, 3 Upper Kirby Street, Manchester, M4 1FD.

WIN a Signed Bobby Charlton 50th Anniversary 1968 European Cup Final Retro Shirt

Celebrate the 50th Anniversary of Manchester United’s 1st European Triumph and win 1 of 5 50th Anniversary 1968 European Cup Final retro Shirts signed by Sir Bobby Charlton.
All you need to do to be in with a chance of winning this prize is…

Purchase any one of the Manchester United 2018-19 3rd Kit shirts (details of which are stated below) online between Monday 1st October 2018 - Monday 31st December 2018. Terms & Conditions apply.

Terms and Conditions

1. The prize is a 1968 Special Edition Jersey signed by Sir Bobby Charlton. The prize has been supplied by Fanatics (International) Limited, Stubbs Mill, Upper Kirby Street, Manchester M4 6FN.
2. The competition commences at 00:00 (BST) on 1 October 2018 and ends at 23:59 (GMT) on 31 December 2018 (“Closing Date”). No entries will be received after the Closing Date.
3. One winner will be randomly selected within 5 calendar days of the Closing Date.
4. The winner of the competition will be sent a notification email to the email address they provided when purchasing the qualifying product. The winner notification email will be sent to the email address provided within 30 calendar days after the Closing Date. The winner must then respond to the email within a reasonable time frame and no later than one week after the winner notification email is sent. In the event that no response to the winner notification email is received within one week of the winner notification email being sent, then an alternative prize winner will be selected and the process stated above repeated until a winner responds to the notification email to claim their prize within the stipulated period.
5. To enter, simply purchase any of the following Manchester United 3rd Kit shirts:

Manchester United Third Shirt 2018 – 19 (PID: 225239)
Manchester United Third Shirt 2018 – 19 – Kids (PID: 225234)
Manchester United Third Baby Kit 2018 – 19 (PID: 225236)
Manchester United Third Mini Kit 2018 – 19 (PID: 225235)

This includes any of the above products with any personalisation, including those which have been pre-printed with the name(s) of any player (for which the PID may vary).

6. One entry shall be submitted from each person for each qualifying purchase per transaction.
7. The competition is open to anyone aged 18 years or over except employees and families of Manchester United Football Club and Fanatics (International) Limited, their respective agents and anyone else professionally connected with this promotion.
8. Prizes are provided as is and are non-transferable. Where a prize is won by a person younger than 18, Fanatics reserves the right to award the prize to the prize winner’s parent or guardian on behalf of the prize winner.
9. The information of competition entrants will not be passed on to any other third party.
10. No cash alternatives will be offered and prize winners must accept prizes in the form offered. The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
11. Fanatics will be responsible for the delivery of the prize and all correspondence relating to the prize delivery should be addressed directly to Fanatics (International) Limited, Stubbs Mill, Manchester M4 6FN.
12. Fanatics reserves the right to update, or otherwise change the terms and conditions at any time, from time to time, or terminate the competition at any time, and without notice to you. Fanatics will not award the prize if the competition is terminated.
13. All of Fanatics’ decisions relating to the competition and/or redemption of the prize are final, no discussion or correspondence with entrants or any other person will be entered into.
14. This promotion and these terms and conditions are governed by English law and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Promoter: Fanatics (International) Limited, Stubbs Mill, Upper Kirby Street, Manchester M4 6FN (“Fanatics”)

Win a pair of tickets to watch Manchester United vs Huddersfield at Old Trafford (26/12/2018)

All you need to do to be in with a chance of winning this prize is…

Purchase any one of the Manchester United Home Kit shirts (details of which are stated below) online before Thursday 3rd December 2018. Terms & Conditions apply.

Terms and Conditions

1. The prize is a pair of tickets to watch Manchester United vs Huddersfield at Old Trafford on 24th November 2018. Please note, travel costs are not included in the prize and any winner will need to make their own way to the game. The prize has been supplied by Fanatics (International) Limited, Stubbs Mill, Upper Kirby Street, Manchester M4 6FN.
2. The competition commences at 00:00 (GMT) on 19 November 2018 and ends at 23:59 (GMT) on 3 December 2018 (“Closing Date”). No entries will be received after the Closing Date.
3. One winner will be randomly selected within 5 calendar days of the Closing Date.
4. The winner of the competition will be sent a notification email to the email address they provided when purchasing the qualifying product. The winner notification email will be sent to the email address provided within 30 calendar days after the Closing Date. The winner must then respond to the email within a reasonable time frame and no later than one week after the winner notification email is sent. In the event that no response to the winner notification email is received within one week of the winner notification email being sent, then an alternative prize winner will be selected and the process stated above repeated until a winner responds to the notification email to claim their prize within the stipulated period.
5. To enter, simply purchase any of the following Manchester United Home Kit shirts:

Manchester United Home Shirt 2018 – 19 (PID: 225110)
Manchester United Home Shirt 2018 – 19 – Women’s (PID: 225125)
Manchester United Home Shirt 2018 – 19 – Kids (PID: 225114)
Manchester United Home Baby Kit 2018 – 19 (PID: 225117)
Manchester United Home Mini Kit 2018 – 19 (PID: 225118)

This includes any of the above products with any personalisation, including those which have been pre-printed with the name(s) of any player (for which the PID may vary).

6. One entry shall be submitted from each person for each qualifying purchase per transaction.
7. The competition is open to anyone aged 18 years or over except employees and families of Manchester United Football Club and Fanatics (International) Limited, their respective agents and anyone else professionally connected with this promotion.
8. Prizes are provided as is and are non-transferable. Where a prize is won by a person younger than 18, Fanatics reserves the right to award the prize to the prize winner’s parent or guardian on behalf of the prize winner.
9. The information of competition entrants will not be passed on to any other third party.
10. No cash alternatives will be offered and prize winners must accept prizes in the form offered. The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
11. Fanatics will be responsible for the delivery of the prize and all correspondence relating to the prize delivery should be addressed directly to Fanatics (International) Limited, Stubbs Mill, Manchester M4 6FN.
12. Fanatics reserves the right to update, or otherwise change the terms and conditions at any time, from time to time, or terminate the competition at any time, and without notice to you. Fanatics will not award the prize if the competition is terminated.
13. All of Fanatics’ decisions relating to the competition and/or redemption of the prize are final, no discussion or correspondence with entrants or any other person will be entered into.
14. This promotion and these terms and conditions are governed by English law and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Promoter: Fanatics (International) Limited, Stubbs Mill, Upper Kirby Street, Manchester M4 6FN (“Fanatics”)

Affiliate

Who are we?

United Direct: The Official Online Megastore is the online store for Manchester United Football Club merchandise, catering to ALL territories. The store is available in multiple languages, including Spanish, English, French, Italian, German, Chinese, Korean and Japanese.

Featuring the very latest Manchester United products direct from the club. We have everything you need to be the ultimate Manchester United fan! United Direct offers an extensive range of Official Manchester United clothing, including official Nike football kits, training kits, fashion ranges, equipment, homeware, souvenirs, gifts and more…all in one store.

We have a wide range of personalised products available, which you can either get your own name or one of your Manchester United heroes printed.


Want to be involved?

You can become part of the club by becoming a United Direct affiliate. You’ll be able to earn some cash too!

We’re looking to partner with a select group of online partners who share our passion, dedication and commitment through the United Direct Affiliate Programme.

Do you have a website, blog or a forum related to Manchester United, Football or Sports in general? If so, the chances are good that your readers and visitors will be interested in our products.

Joining the United Direct Affiliate Programme, gives you the opportunity to benefit from the successes and status of one of the biggest internationally recognised football teams…Manchester United.


The benefits?

  • It is quick, simple and free to sign up and join the team. In fact, we pay you!
  • Earn competitive commission on net sales (excluding shipping costs, VAT and returns
  • Standard commission rate of 5%. Premium commission rates are available for our most engaged affiliates
  • Unlimited Referrals - Your ability to earn will be based on how much traffic you generate and the level of engagement you have with your audience.
  • Eligible for commission on sales originating from your site within 30 days.
  • Real time reporting and sales tracking.
  • Daily product feed
  • Newsletters providing exclusive access to content, imagery, newsletters, banners, logos and offers for your site.
  • Bespoke banners and creative to cater for your website if required.
  • Opportunities to run exclusive partnerships with United Direct, including exclusives, money can’t buy competitions, incentives, giveaways and samples.
  • Mobile optimised site.
  • In-house affiliate contact and account management to respond to requests, dedicated to helping our affiliates succeed. If you have any questions, you can reach us by phone or email.

How does it work?

  • Promote United Direct on your website by putting affiliate links in the form of banner ads, text links, product feeds or content posts
  • You will earn commission from anyone who makes a purchase within 30 days of clicking through to United Direct from your site.
  • Using third party tracking, we are able to see which sales came from your website and you will receive the commission within 6-8 weeks, following validation.
  • We’ll send you newsletters communicating key events and launches, imagery, offers, banners and other opportunities like competitions, affiliate challenges, giveaways and samples, so that you always have access to interesting and topical content to use on your site for your readers.

Any T+C's ?

  • We review all affiliate applications thoroughly before you’re approved onto the program. Your request will be responded to within 3 working days of your application.
  • Affiliates are only permitted to use voucher codes that are specifically communicated via affiliate newsletters and the affiliate network. Commission will not be paid on sales where a code has been used that was not directly supplied to affiliates.
  • We do have T+C’s that need to be adhered by which can be viewed on our sign up page in full. Most importantly, United Direct do not allow any affiliate activity surrounding PPC or paid social advertising when promoting our programme. Unless through a prior direct agreement, affiliates are not permitted to bid on any keywords associated with Manchester United, United Direct or any variations of the above, including misspellings.
  • Unless through a prior direct agreement, we do not work with affiliates who use downloadable software, like toolbars and browser plugins to promote our site. Due to the licenced nature of our business, we are responsible for protecting the Trademarks of our licensors. For more details visit www.Fanatics.org.
  • Any affiliate found to be in breach of any of the terms and conditions, will be removed from the programme and may have any due commissions revoked on investigation.
  • We reserve the right to withhold approval if any of the information submitted for application is found to be inaccurate or misleading.

Apply here…

Simply apply to the United Direct affiliate program through the link below and we’ll review your site and be in touch.

The affiliate team are available to discuss any relevant topics regarding affiliation, to enable you to generate revenue and introduce more customers to United Direct!

We welcome you to approach us with any unique ideas, as we are always happy to review exciting new partnerships.

We look forward to you joining the squad!

Got any questions? Get in touch at – affiliates.mufc@store.manutd.com

Orders And Returns

RETURNS POLICY:


You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.


Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.


Please note the following exceptions to this policy:

  1. DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

  2. We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.


HOW TO RETURN YOUR ORDER:


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.services@store.manutd.com and we will advise how to proceed with the issue.


UK RETURNS

  1. Wrap the item(s) securely in a suitable envelope or packet

  2. Complete and enclose the returns form below including your order number and the reason for the return

  3. Returns Form

  4. Please also include your original dispatch note with your return. If you do not have your original dispatch note, please include a cover letter with:

    • Your order number
    • Your name, email address and billing address
    • Details of how you want your return to be processed
    • Details of any fault or issue
  5. Please return your item to the address below:

Manchester United Official Online Megastore RETURNS
PO Box 210
Manchester
M24 1YN
United Kingdom

Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for your refund or exchange to be processed.


ALL OTHER RETURNS

  1. Wrap the item(s) securely in a suitable envelope or packet

  2. Go to the returns portal here and follow the instructions on screen. Please have your order number and postal/zip code to hand.

  3. Select a return method.

  4. Download the returns label generated and attach in to your parcel

  5. Take your parcel to the nearest drop off point.

  6. Track your return all the way back to the warehouse.

Please allow up to 14 working days for your refund or exchange to be processed.


OTHER INFORMATION:

If you return your full order we will refund all payments received from you, including the costs of standard delivery, up to a maximum of £6.95 for delivery charges. We will process your refund or exchange within 14 days of receiving the item(s) back to our warehouse.


We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.


WEEE Directive / Recycling Old Appliances

The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.


There are many ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.

Fanatics International
Greengate
Middleton
Manchester
M24 1UD


Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.

Please note that we have extended our Returns Policy for the festive season.
Orders placed from the 1st November 2018 can be returned back until the 14th January 2019 for an exchange or refund.

Terms And Conditions

Terms and Conditions


Welcome to UNITED DIRECT.

Please read the following terms and conditions (the ”Terms and Conditions”) carefully before using this website. These Terms and Conditions explain how you may use this website or any sub-site. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.

We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

You may wish to open these terms and conditions in another browser window so you can print them out.


Site Operation

Store.manutd.com is operated by Fanatics (International) Ltd ("Fanatics" or “us”). Fanatics is a company incorporated in England and Wales with company number 5933624 whose registered office is at Greengate, Middleton, Manchester, M24 1FD. Fanatics’ VAT number is 234152733.


Registration

In return for allowing you to use this website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation we have is immediately null and void.


Conditions of Registration

If you are under 18, you must ask your parents or guardians before you.

    E-mail the website, or ask us to e-mail anything to you;

  1. Send in any information to us; and/or
  2. Buy anything online;

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.


Copyright

You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in us or our content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of ours or its owner. Nothing in these Terms and Conditions grants you any legal rights in the website or sub-sites other than as necessary to access the site or sub-sites.

All software used on this website is the property of Fanatics, and we are protected by UK and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without our prior written permission is strictly prohibited.


Notification of Copyright Infringement

We will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

  1. A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
  2. A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
  3. A description of the location of the material that you claim is being infringed;
  4. Information sufficient to permit us to contact you, such as your physical address, telephone number and e-mail address;
  5. A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;

    A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

You can notify us of any claims of copyright infringement at the following address:


Fanatics International
Attn: Legal Department
Stubbs Mill
3 Upper Kirby Street
Manchester
England
M4 6FN


Trademarks

You acknowledge and agree that trade marks included on this website shall remain at all times vested in, us or any third party licensing use thereof to us (as applicable). You further undertake to not use any such trade marks without our prior written consent, our Trademarks or Third Party Trademarks without the prior written consent of us or such third parties as own the applicable trade mark. The Fanatics logo is an official trade mark of ours and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters, please contact our Legal Department:

Fanatics International
Attn: Legal Department
Stubbs Mill
3 Upper Kirby Street
Manchester
England
M4 6FN


Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which we use such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by us anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.


Amending the Terms and Conditions of Use

We may add to, change or remove any part of these Terms and Conditions at any time. Our updated Terms and Conditions will be displayed on the website and by continuing to use and access the Website following any amendments, you agree to be bound by the variations made by us. It is your responsibility to check these Terms and Conditions from time to time to verify such amendments. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.


Privacy

We treat your privacy very seriously. Our Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.


Use of the Site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. You agree that you are solely responsible for keeping your password and other account details confidential.


Purchasing Goods

The Help Section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.

We reserve the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Title to the products transfers to you at the time of receipt of payment.


Multiple Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.


Pre-Ordering Items from Us

We will pre-authorise and charge for all pre-ordered items at the time of order. This is to ensure that stock is allocated against your order. It is also sometimes necessary for the customer to confirm details contained within the order.


Links

We may provide links to websites owned by us and associated companies from time to time and/or websites that are owned by third parties that are not connected with us including other websites owned by us. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and we do not have any responsibility or liability for such third party websites. Your use of a third party site may be governed by the terms and conditions of that third party site.


Availability

We will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. We may suspend or terminate operation of the website and any sub-site as we see fit.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and we shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting our performance of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, zombie attacks, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

We reserve our right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold us, all of our associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as we reasonably require as the case may be, in defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without our written consent.


Alterations

We may amend this website and our services in any way and at any time with or without notice to you.


Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact us through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 8am and 8pm local UK time. UK customers should call 0333 014 4543. Customers from outside the UK should call +44 (0) 333 014 4543.


Miscellaneous

The Terms and Conditions together with our Help Section and Privacy Policy contain the full and complete understanding between us and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Help Section and Privacy Policy and all contracts made under them shall ensure for the benefit of any of our successors and assignees.


Email Service

In situations where we give you the option to subscribe to our email service which will update you with news or information which we consider to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.


Limitation of Liability

To the fullest extent permitted by applicable laws, neither we nor any of our respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall our total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.


Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied. We disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.


Governing Law

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Privacy

We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out:

  • what personal information we collect
  • how and when it is collected
  • what we use it for now
  • how we will use it in the future
  • details of any third parties to whom we may disclose your personal information.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us on: customerservices@uniteddirect.com

Consent
As agent for Manchester United Football Club, Fanatics (referred to as Fanatics, we or us in this section) collects all personal information on United Direct. By accessing or using United Direct (this site), you agree to the terms of this Privacy Statement, as outlined below. If you do not agree to these terms, please do not access or use this site.

Changes to our Privacy Statement
We may change our Privacy Statement occasionally so please check this page from time to time. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.

Fanatics will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.

Why do you need to collect my personal information?
Do you give my personal information to other third parties?
What about third party sites you link to?
Is there any other information you collect about me?
How do I find out what information you have about me?
How do I update my personal information?
How do you protect my personal information?
What is SSL?
What should I do to protect my personal information?
How do I remove my personal information?
How do I unsubscribe from Fanatics emails?
What is your policy for children using the site?
What is a cookie?
How do you use cookies on United Direct?
What are the different types of cookie?
Can I disable or enable cookies?
What happens to my information if your business is sold or integrated into another business?
Where can I get more information on your privacy policy?


Why do you need to collect my personal information?

When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.

We will also collect personal information from you at other times, such as if you register to receive email updates from us or to enter a competition (even if you do not place an order with us). This will be used to provide you with information about our products.

Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

Entering a competition
If you enter a competition, information is collected to check the entry. It may also be used to contact you regarding the contest or prize awards. If you have agreed to do so we may also use this personal information to inform you of other products and special offers from Fanatics and/or provide your personal information to other carefully selected companies or organisations in order that they may inform you of their products and services. In order to use your personal information as stated above, we may share that information with affiliates of Fanatics provided that the same are located within the EU.


Do you give my personal information to other third parties?

Where you have consented to our doing so we may share the information you have provided with partners of Fanatics and with Manchester United Football Club and its affiliates. We may also share this information with other carefully selected companies or organisations in order that they may inform you of their products and services.

In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as

  • fulfilling orders
  • processing payments
  • carrying out promotional services
  • data management

We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the UK's Data Protection Act 1998.

You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to

  • conform to any requirements of law
  • comply with any legal process
  • to prevent and detect fraud
  • to protect and defend the rights and property of Fanatics

At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Sending your data overseas
It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the UK's Data Protection Act 1998 and other applicable data protection laws so that your personal data is kept secure.


United Direct sometimes contains links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by our Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.


Is there any other information you collect about me?

We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.


How do I find out what information you have about me?

You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting the Fanatics Data Protection Officeor using one of the contact methods below. Fanatics may charge a small fee towards the cost of administering any request you make; the current charge is £10.

By phone
+44 (0) 333 014 4543

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

By email
customerservice@uniteddirect.com

By post
United Direct
Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do I update my personal information?

If there is a change to your personal information, for example your address details, you can update this in are a couple of ways:

Via 'your profile'

  1. Click on 'Your Profile' at the top of the page
  2. Enter your username and password
  3. Click on 'Personal Details'
  4. Update your personal details as required
  5. Click the 'Submit' button

Or if you prefer, you can advise us of your updated details via the following methods:

By phone
+44 (0) 333 014 4543

By email
customerservice@uniteddirect.com

By post
United Direct
Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do you protect my personal information?

Fanatics has a committed Security Policy. We are registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation. Fanatics will retain copies of the information provided when you register on the website, order any products and enter into any competitions on the site. Fanatics implements a number of sophisticated security measures to ensure the safety of any personal information provided.

  • Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
  • When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
  • All sensitive and credit/debit card information you supply to United Direct is transmitted via Secure Socket Layer (SSL) technology. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number (find out more about SSL).
  • Fanatics uses online bank secure servers provided by DataCash and does not hold any customer card details on any Fanatics server at any time.
  • Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone.

What is SSL?

Now for the technical bit! SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case Verisign. To see the certificate for this site click Verisign here http://www.verisign.com.


What should I do to protect my personal information?

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you:

  • create a password that can not be easily guessed (as a guide a mixture of 6-8 letters and numbers is best)
  • do not divulge your password to anyone
  • change your password from time to time

How do I remove my personal information?

If you wish to remove your personal information from this site then please email customerservice@uniteddirect.com or alternatively, you can write to us at:

Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do I unsubscribe from Fanatics emails?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list by using the unsubscribe link which is included on all email updates.


What is your policy for children using the site?

We understand that many children will visit United Direct but encourages all persons under 13 to talk with their parents or legal guardian before submitting any information to this website or indeed any other website. However, Fanatics believes that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.

No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Although anyone under the age of 13 is able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner's personal details for visitors under 18 will require parental or legal guardian consent during registration.


A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognize your computer (but not specifically who is using it) upon entering our site. A cookie will typically contain the name of the site from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie.

When you visit United Direct, you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit.


How do you use cookies on United Direct?

On United Direct, we use cookies in the following ways:

  • to allow you to carry information across pages of this Site and avoid having to re-enter information
  • to allow you to access stored information
  • to apply discounts dependant on your point of entry into this Site
  • to allow you to maintain a shopping basket
  • to help us recognise you as a unique visitor (just a number) when you return to this Site and to allow us to tailor content to match your preferences. This also prevents you from having to log in every visit.

What are the different types of cookie?

There are two main types of cookies:

1. Session Cookies:

  • are temporary cookies
  • remain in the cookie file of your browser until you leave the site
  • allow you to carry information across pages of our site and avoid having to re-enter information
  • allow you to access stored information within the registration process
  • allow you to apply discounts dependant on where and how you entered the site
  • cannot be read by a website other than the one that sent the cookie

2. Persistent Cookies:

  • remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie)
  • allow you to maintain a shopping basket (if you leave the site and come back later, items in your basket will still be there)
  • help us recognise you as a unique visitor (just a number) when you return to our website
  • allow us to tailor content to match your preferences. This also prevents you from having to Log In every visit.
  • cannot be read by a website other than the one that sent the cookie

Can I disable or enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use some of the features of our site if you do this.


What happens to my information if your business is sold or integrated into another business?

If our business is sold or integrated with another business, your personal information may be disclosed to our advisors and any prospective purchaser's advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this Privacy Statement.


Where can I get more information on your privacy policy?

If you would like any further information or have any comments about our Privacy Policy, please contact our Data Protection Officer by any of the methods shown below.

By phone
+44 (0) 333 014 4543

By email
customerservice@uniteddirect.com

By post
United Direct
Attn: Data Protection
Greengate
Manchester
England
M24 1FD

Read our Cookie Policy
Contact Us

The Manchester United FC Official Online Store at store.manutd.com is operated under licence by Fanatics.

Contacting Us by Email
We are happy to answer queries on products, orders and anything else about the online store at the below address:

customer.services@store.manutd.com

We endeavour to respond to all emails within 24 hours.

Contacting Us by Phone
If you'd like to speak to one of our friendly advisors, please contact us on +44 (0) 333 014 4543.
Our opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.

Contacting Us by Post
You can of course write to our team at any time using the address below:

The Manchester United FC Official Online Store
c/o Fanatics
Greengate
Manchester
United Kingdom
M24 1FD



Club Enquiries & Tickets

For general club enquiries and anything to do with tickets please use the relevant contact details on the main club site.

Club Enquiries & Tickets.


About Us

Our website is managed by Fanatics (International) Ltd.

As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.

Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.


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